Which best describes the House of Quality?

The House of Quality is best described as a matrix structure for goods or services design. It is a part of the Quality Function Deployment (QFD) process and serves as a tool to translate customer requirements (the "voice of the customer") into technical specifications. By organizing this information visually in a matrix format, it helps teams prioritize features, assess trade-offs, and ensure that product designs align with customer needs.

The structure enables comparisons between customer desires and the capabilities of the design and manufacturing processes, fostering cross-functional collaboration among different departments. This alignment is crucial for developing products that meet or exceed customer expectations while balancing other factors such as cost and manufacturability. In essence, it transforms qualitative customer feedback into actionable design and performance metrics.