What does "Zero Defects" refer to in Crosby's Quality Management philosophy?

"Zero Defects" in Crosby's Quality Management philosophy refers to a commitment to no errors in services or products. This concept promotes the idea that organizations should strive for perfection by ensuring that all products and services meet quality standards without defects. Crosby emphasizes that prevention of defects is more beneficial than relying on detection and correction after they occur. By adopting this principle, organizations can enhance customer satisfaction, reduce waste, and improve efficiency, ultimately leading to better overall performance. This commitment is integral to driving a culture of quality within an organization, where each employee is responsible for maintaining high standards and eliminating errors in their work processes.