What does quality management evaluate?

Quality management primarily focuses on assessing and ensuring the quality of products or services within an organization. By comparing these products or services to competitors, companies can determine their position in the market and identify areas for improvement. This evaluation involves various quality management principles, such as customer satisfaction, continuous improvement, and meeting regulatory standards.

Quality management also supports the organization's broader strategic goals by ensuring that the products or services delivered meet customer expectations and comply with industry standards. This focus not only helps in retaining customers but also enhances the competitive edge of the company in the market.

In contrast, the efficiency of supply chain operations, company financial performance, and employee job satisfaction are important aspects of organizational management but do not directly relate to the core objectives of quality management. Quality management emphasizes delivering superior products or services, which is directly influenced by how they stand against competitors.